At Kids Canvases, we aim to provide high-quality custom wall art that brings joy and comfort to your baby’s or child’s room. If for any reason you are unsatisfied with your purchase, please review our return policy below for guidance on returns and exchanges.

Returns and Exchanges

We accept returns under the following conditions:

  • Undeliverable Address: If the address provided was incorrect or undeliverable, the package will be returned to us.
  • Unclaimed Packages: If the package remains unclaimed at customs or during delivery, it will be returned to us.
  • Defective or Incorrect Products: If you receive a defective or incorrect item due to our error, we will process the return at no additional cost to you.

Return Process

  1. Contact Us First: If you wish to return an item, please contact our customer service team. Include the order number and a description of the issue.
  2. Shipping Address for Returns:
    Based on where your order was shipped from. For your convenience, the specific address will depend on the location of fulfillment:
  • Orders from the U.S. or Mexico:
    217 Wrangler Drive, Coppell, Texas 75019, USA.
  • Orders from Canada:
    Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.
  • Orders from Europe (Latvia facility):
    Lidostas Parks, Marupes novads, LV-2167, Latvia.
  • Orders from Spain:
    Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Orders from the UK:
    Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ, United Kingdom.
  • Orders from Australia:
    • Apparel: 40 Tanimbla Street, Kedron, Queensland 4031, Australia.
    • Non-apparel: 338 Albert St, Brunswick VIC 3056, Australia.
    • Phone cases: 6 Axis Crescent, Dandenong South VIC 3175, Australia.
  • Orders from Japan:
    • Apparel: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
    • Non-apparel: Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, 929-1801 Japan.
  • Orders from Brazil:
    Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park, Parque Paulista, CEP 25251-460, Duque de Caxias – RJ, Brazil. Please ensure you mark your return package with “Kids Canvases Returns.”

Important Notes About Returns

  • Shipping Charges: Shipping costs for returns (except for defective or incorrect items) must be covered by the customer.

Contact Us Before Returning

To ensure a smooth return process, please inform us before making any returns. This will help clarify any concerns and provide additional instructions.

Thank you for shopping at Kids Canvases! We appreciate your trust in us to provide unique and beautiful products for your child’s space. If you have any questions about this policy, don’t hesitate to reach out!